Frequently asked questions

Browse the catalog, pick an experience, choose your date and time slot, select ticket types and quantities, then complete checkout. After payment is approved, our team issues your digital vouchers by email and in your account.

Vouchers are issued after our team confirms your order — usually within a few hours during business time. You receive an email and can always find them under My account → Orders.

Open the voucher in your account or email and show the QR code at the venue entrance. A phone screen is enough — no printing needed.

If availability allows, yes. Contact support before the visit date and we will do our best to move your booking. Changes depend on the venue's policy.

Cancellation rules vary per experience and are shown before checkout. Contact support with your order code and we will apply the applicable policy.

We accept major credit cards. The accepted methods are shown at checkout, and all payments are processed over encrypted connections.

USD is the checkout currency. The JPY amount is an indicative conversion so you can plan your budget; the daily rate is shown at checkout.

Yes. Passwords are hashed, traffic is encrypted, payments are handled by secure providers, and access to internal tools is audited. See our Privacy Policy for details.

Yes — the account is how we deliver and store your vouchers and keep your order history. It takes less than a minute to create.

Our support team answers in English and Japanese. Use the Help centre page or reply to any email you received from us.